Client's readiness assessment success factors for outsourcing software projects

Azlina Abd Hamid, Zulkefli Mansor

Research output: Contribution to journalArticle

8 Citations (Scopus)

Abstract

IT services such as software development, application maintenance, disaster recovery, help desk, network, and operations are critical and highly demanded to better support the operations and management of organizations, especially in the government sector. The government sector faces various problems in providing IT services due to constraints or lack of knowledge, skills, and expertise, human resource and technology. Thus, IT services need to be outsourced to overcome these problems. While the need for outsourcing has increased, reported weaknesses of the outsourcing activities are attributed to issues such as project rationale and the unclear role of the project team, lack of involvement of subject matter experts and users in the early stages, lack of control and lack of emphasis on quality. These issues indicate the low readiness level of the client's organization to take up outsourcing activities. Therefore, this study aims to analyze the contributing readiness factors that clients should comply with in order to ensure the success of outsourcing software projects. Systematic reviews and content analysis were employed in order to propose a conceptual model. There are 27 factors identified and classified into 9 dimensions. There are six internal dimensions were identified as contributing to the client's readiness such as strategy, people, organization culture, process, technology, and management whilst three other external dimensions include the government, market, and people. The outcome of this study is a software outsourcing readiness model that will assist software practitioners in designing effective outsourcing software project strategies. The model is important since the agencies have difficulty in addressing their readiness level as part of the implementation plan and to avoid project failure.

Original languageEnglish
Pages (from-to)820-827
Number of pages8
JournalInternational Journal on Advanced Science, Engineering and Information Technology
Volume6
Issue number6
DOIs
Publication statusPublished - 2016

Fingerprint

Outsourced Services
Outsourcing
Software
disaster recovery
systematic review
Organizations
processing technology
human resources
markets
Technology
Disasters
Software engineering
Maintenance
Outcome Assessment (Health Care)
Personnel
Recovery

Keywords

  • Client's readiness
  • Organization readiness
  • Outsourcing
  • Software development

ASJC Scopus subject areas

  • Agricultural and Biological Sciences(all)
  • Computer Science(all)
  • Engineering(all)

Cite this

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title = "Client's readiness assessment success factors for outsourcing software projects",
abstract = "IT services such as software development, application maintenance, disaster recovery, help desk, network, and operations are critical and highly demanded to better support the operations and management of organizations, especially in the government sector. The government sector faces various problems in providing IT services due to constraints or lack of knowledge, skills, and expertise, human resource and technology. Thus, IT services need to be outsourced to overcome these problems. While the need for outsourcing has increased, reported weaknesses of the outsourcing activities are attributed to issues such as project rationale and the unclear role of the project team, lack of involvement of subject matter experts and users in the early stages, lack of control and lack of emphasis on quality. These issues indicate the low readiness level of the client's organization to take up outsourcing activities. Therefore, this study aims to analyze the contributing readiness factors that clients should comply with in order to ensure the success of outsourcing software projects. Systematic reviews and content analysis were employed in order to propose a conceptual model. There are 27 factors identified and classified into 9 dimensions. There are six internal dimensions were identified as contributing to the client's readiness such as strategy, people, organization culture, process, technology, and management whilst three other external dimensions include the government, market, and people. The outcome of this study is a software outsourcing readiness model that will assist software practitioners in designing effective outsourcing software project strategies. The model is important since the agencies have difficulty in addressing their readiness level as part of the implementation plan and to avoid project failure.",
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