Caregivers' satisfaction of healthcare delivery at Paediatric Clinics of Universiti Kebangsaan Malaysia Medical Centre in 2009

Aniza Ismail, Mohd Rizal Abdul Manaf, Y. S. Ng, M. Mardhiyyah, I. Helmi, B. Khair Syamimi, A. R. Muhammad Tahar

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Patient's satisfaction has become increasingly important as patients evaluate healthcare services for both medical cost and quality. The purpose of this study was to measure the prevalence and the factors influencing caregivers' satisfaction. A cross sectional study of 262 respondents using universal sampling method was conducted at the paediatric clinics of Universiti Kebangsaan Malaysia Medical Centre (UKMMC). Overall, 90.5% were satisfied with the services provided. Satisfaction rates based on various healthcare delivery domains were: 95.0% for communication skills, 88.5% for interpersonal aspect, 83.6% for technical quality, 82.1% for financial aspect, 72.9% for time spent with doctors and 64.9% for ease of contact. This study shows that the caregivers (an unpaid person who helps a person cope with disease1) were highly satisfied with the communicational aspect delivered by the clinic. However, there is still room for improvement on ease of contact domain and waiting time in order to produce high quality service.

Original languageEnglish
Pages (from-to)84-88
Number of pages5
JournalMedical Journal of Malaysia
Volume66
Issue number2
Publication statusPublished - Jun 2011

Fingerprint

Malaysia
Caregivers
Pediatrics
Delivery of Health Care
Patient Satisfaction
Cross-Sectional Studies
Communication
Costs and Cost Analysis
Surveys and Questionnaires
Social Skills

Keywords

  • Caregivers' satisfaction
  • Healthcare system
  • Out-patient clinics
  • Paediatrics

ASJC Scopus subject areas

  • Medicine(all)

Cite this

Caregivers' satisfaction of healthcare delivery at Paediatric Clinics of Universiti Kebangsaan Malaysia Medical Centre in 2009. / Ismail, Aniza; Abdul Manaf, Mohd Rizal; Ng, Y. S.; Mardhiyyah, M.; Helmi, I.; Khair Syamimi, B.; Muhammad Tahar, A. R.

In: Medical Journal of Malaysia, Vol. 66, No. 2, 06.2011, p. 84-88.

Research output: Contribution to journalArticle

Ismail, Aniza ; Abdul Manaf, Mohd Rizal ; Ng, Y. S. ; Mardhiyyah, M. ; Helmi, I. ; Khair Syamimi, B. ; Muhammad Tahar, A. R. / Caregivers' satisfaction of healthcare delivery at Paediatric Clinics of Universiti Kebangsaan Malaysia Medical Centre in 2009. In: Medical Journal of Malaysia. 2011 ; Vol. 66, No. 2. pp. 84-88.
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