Barriers to implementing an online SPC system in Malaysian automotive manufacturing companies

Mohd Nizam Ab Rahman, Rosmaizura Mohd Zain, Jaharah A Ghani, Zulkifli Mohd Nopiah, Ahmad Rasdan Ismail, Suriani Abdul Rahman

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

Nowadays, it is important for all employees to familiarize themselves with an effective method to achieve optimum efficiency, productivity and quality which eventually will capable of producing high-end products or reliable services. Statistical Process Control or SPC techniques help production employees on how they can apply statistical concepts in their work environment and improve quality of process. Statistical methods like the "seven basic quality control (QC) tools" provide a very valuable approach that can be learned by everyone in the organization. This study reports on the outcomes of a case study conducted on SPC implementation in four Malaysian automotive manufacturing companies with focused on the barriers or difficulties faced by these companies in developing an online SPC system. This study involves interviews and questionnaires with the company representatives. The study involves four areas such as company background, perception and the level of SPC practices, type of SPC software and online system currently adopted by the companies, and finally, the barriers or difficulties in developing an online SPC system. The findings showed that company A has implemented an online SPC system while company B, C and D have experienced some difficulties to implement this system. The results revealed that, several pertinent factors acting as barriers that are most frequently faced by the automotive manufacturing companies, these are issues related to top management support, commitment and awareness, effort and costs to develop the system, inter-departmental relationship, current information or knowledge, education and training of SPC. The study is also highlighted some significant issues faced by SMEs and would be used as a reference for further improve the SPC applications.

Original languageEnglish
Pages (from-to)315-325
Number of pages11
JournalEuropean Journal of Scientific Research
Volume30
Issue number2
Publication statusPublished - 2009

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Online Systems
Online systems
manufacturing
statistical concept
Manufacturing
education and training
quality control
Industry
software
productivity
cost
Quality Control
human resources
Small and Medium-sized Enterprises
Statistical Process Control
Software
Organizations
Personnel
Interviews
Education

Keywords

  • Barriers
  • Online system
  • Quality
  • SMEs
  • Statistical Process Control (SPC)

ASJC Scopus subject areas

  • General

Cite this

Barriers to implementing an online SPC system in Malaysian automotive manufacturing companies. / Ab Rahman, Mohd Nizam; Zain, Rosmaizura Mohd; A Ghani, Jaharah; Mohd Nopiah, Zulkifli; Ismail, Ahmad Rasdan; Rahman, Suriani Abdul.

In: European Journal of Scientific Research, Vol. 30, No. 2, 2009, p. 315-325.

Research output: Contribution to journalArticle

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