Attitudes and role orientations on doctor-patient fit and patient satisfaction in cancer care

Research output: Contribution to journalArticle

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Abstract

Introduction Findings in the area of patient-physician relationship are riddled with inconsistencies. Although patientcentredness has been found to have special relevance in chronic illnesses, no study in the Southeast Asian region has so far examined role orientation and its implication for patient-centred outcomes in the cancer context. This study aimed to examine role orientation in cancer patients and their physicians, doctor-patient fit and how this congruence relates to patient satisfaction. Method s The participants were 80 cancer patients and 12 physicians from a single academic medical centre. All participants completed the Patient-Practitioner Orientation Scale, while only the patient participants completed the selfadministered Patient Satisfaction Questionnaire. Results The cancer patients and their oncologists were found to be patient-centred and thus showed a high doctorpatient fit. Our findings also support the hypothesis that patient-centredness (overall mean = 4.66 ± 0.585) and patientphysician congruence (overall mean = 4.95 ± 0.088) are significantly associated (t(90) = -1.75, p = 0.084) with patient satisfaction (r = 0.56, p <0.01). Conc lusion To our knowledge, this study is the first in the Southeast Asian context to examine congruence using role orientations of cancer patients and their oncologists as well as the resultant patient satisfaction in an actual clinical setting. The finding that strong doctor-patient fit is linked to higher patient satisfaction is unexpected and differs from the results of other studies from the USA. Further studies are required in order to examine how this may be influenced by differences in socio-cultural norms and expectations.

Original languageEnglish
Pages (from-to)52-56
Number of pages5
JournalSingapore Medical Journal
Volume53
Issue number1
Publication statusPublished - Jan 2012
Externally publishedYes

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Patient Satisfaction
Neoplasms
Physicians
Physician-Patient Relations
Chronic Disease

Keywords

  • Cancer care
  • Doctor-patient fit
  • Patient satisfaction
  • Patient-centeredness
  • Patient-physician relationship

ASJC Scopus subject areas

  • Medicine(all)

Cite this

Attitudes and role orientations on doctor-patient fit and patient satisfaction in cancer care. / Caryn Mei Hsien, Chan; Azman, W. A.

In: Singapore Medical Journal, Vol. 53, No. 1, 01.2012, p. 52-56.

Research output: Contribution to journalArticle

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