Assessing public transport service attributes using factor analysis

M. N. Abd Rahim, Ah Choy Er, R. Katiman, M. Aishah, Zaini Sakawi, M. N. Hasan, Rosniza Aznie Che Rose

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

The success of any regional development project is determined by several factors. One vital factor is its public transportation system. The main attributes of an effective public transport system are reliability, efficiency, safely, security and comfort. Any public transportation system that does not measure up to these attributes will jeopardise the success of the development project. This article analyses the public bus system in Iskandar Malaysia, a new high profile regional development project in southern Peninsular Malaysia. The survey method pre-tested questionnaires and involved 352 regular users of conventional buses at five bus terminals in Iskandar Malaysia. The data were subjected to descriptive statistical and factor analyses. The results show that based on the 25 service attributes measured, the factor analysis managed to delineate six significantly different dimensions of the bus service characteristics, namely, basic requirement, space, availability, mobility, communication and rest. The average rating for all service attributes was 5.6 out of 10, thus indicating only a 56% satisfactory level. In conclusion, users were yet to be satisfied with the services provided by the conventional bus system in Iskandar Malaysia. It is imperative, therefore, that the authorities take a serious look at the task of improving its the region's public transport services.

Original languageEnglish
Pages (from-to)7-12
Number of pages6
JournalWorld Applied Sciences Journal
Volume13
Issue number13 SPECIAL ISSUE
Publication statusPublished - 2011

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Factor analysis
Bus terminals
Availability
Communication

Keywords

  • Accessibility
  • Development corridor
  • Factor analysis
  • Public transport

ASJC Scopus subject areas

  • General

Cite this

Abd Rahim, M. N., Er, A. C., Katiman, R., Aishah, M., Sakawi, Z., Hasan, M. N., & Che Rose, R. A. (2011). Assessing public transport service attributes using factor analysis. World Applied Sciences Journal, 13(13 SPECIAL ISSUE), 7-12.

Assessing public transport service attributes using factor analysis. / Abd Rahim, M. N.; Er, Ah Choy; Katiman, R.; Aishah, M.; Sakawi, Zaini; Hasan, M. N.; Che Rose, Rosniza Aznie.

In: World Applied Sciences Journal, Vol. 13, No. 13 SPECIAL ISSUE, 2011, p. 7-12.

Research output: Contribution to journalArticle

Abd Rahim, MN, Er, AC, Katiman, R, Aishah, M, Sakawi, Z, Hasan, MN & Che Rose, RA 2011, 'Assessing public transport service attributes using factor analysis', World Applied Sciences Journal, vol. 13, no. 13 SPECIAL ISSUE, pp. 7-12.
Abd Rahim MN, Er AC, Katiman R, Aishah M, Sakawi Z, Hasan MN et al. Assessing public transport service attributes using factor analysis. World Applied Sciences Journal. 2011;13(13 SPECIAL ISSUE):7-12.
Abd Rahim, M. N. ; Er, Ah Choy ; Katiman, R. ; Aishah, M. ; Sakawi, Zaini ; Hasan, M. N. ; Che Rose, Rosniza Aznie. / Assessing public transport service attributes using factor analysis. In: World Applied Sciences Journal. 2011 ; Vol. 13, No. 13 SPECIAL ISSUE. pp. 7-12.
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