Analyzing the waiting time pattern for non-critical patients in the emergency department using six sigma approach

Noriza Majid, Nur Riza Mohd Suradi, Safura Ahmad Sabri

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This study was conducted to examine the waiting time of non-critical patients in the Emergency Department (ED) of Universiti Kebangsaan Malaysia Medical Centre (UKMMC) using the approach of six sigma (6σ). The define phase is completed by obtaining customers' critical to quality in UKMMC using survey. In measure phase, data on patients to the ED of UKMMC in May 2009 were gathered. Subsequently, analysis phase is performed using cause-and-effect diagram to identify root causes of the problems. Finally, improvements are proposed based on the identified problems. Results show that waiting time is critical to quality for health services in the ED.

Original languageEnglish
Title of host publicationAIP Conference Proceedings
Pages1492-1498
Number of pages7
Volume1522
DOIs
Publication statusPublished - 2013
Event20th National Symposium on Mathematical Sciences - Research in Mathematical Sciences: A Catalyst for Creativity and Innovation, SKSM 2012 - Putrajaya
Duration: 18 Dec 201220 Dec 2012

Other

Other20th National Symposium on Mathematical Sciences - Research in Mathematical Sciences: A Catalyst for Creativity and Innovation, SKSM 2012
CityPutrajaya
Period18/12/1220/12/12

Fingerprint

Malaysia
emergencies
causes
health
diagrams

Keywords

  • Customers' critical to quality
  • Health services
  • Waiting time

ASJC Scopus subject areas

  • Physics and Astronomy(all)

Cite this

Analyzing the waiting time pattern for non-critical patients in the emergency department using six sigma approach. / Majid, Noriza; Mohd Suradi, Nur Riza; Ahmad Sabri, Safura.

AIP Conference Proceedings. Vol. 1522 2013. p. 1492-1498.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Majid, N, Mohd Suradi, NR & Ahmad Sabri, S 2013, Analyzing the waiting time pattern for non-critical patients in the emergency department using six sigma approach. in AIP Conference Proceedings. vol. 1522, pp. 1492-1498, 20th National Symposium on Mathematical Sciences - Research in Mathematical Sciences: A Catalyst for Creativity and Innovation, SKSM 2012, Putrajaya, 18/12/12. https://doi.org/10.1063/1.4801305
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