Analysis of process chain network for book borrowing process

Nur Afyfah Suwadi, Ruzzakiah Jenal

Research output: Contribution to journalArticle

Abstract

In today's fast-growing information technology, libraries should be parallel to the digital world in order to provide the best service to the users. Technology rapidly increases by time and many things become more challenging nowadays. However, the services available in the library are still in the traditional way, especially in book borrowings. Some people are easy with the old ways, but align with the current evolution; the changing in the way of borrowing book is relevant as if become more effective and efficient. Therefore, the study was conducted to analyse the book borrowing service in the library to improve the quality of services. User can get the benefit from the technology enhancement. The approach used in the study is a process chain-network technique. This technique will show the entity involved in the process. An analysis is done on traditional borrowing processes and then is followed by the new or proposed borrowing process. The outcome of the process is the book borrowing process become more efficient. In addition, the user also can prevent the parking problem when going to the library. The result of the analysis will be represented as a reference to form a framework for the development of book borrowing model. Thus, this analysis is important in further continuing the development of the book-borrowing model in order to be relevant to the current situation and to assist in the establishment of a sustainable campus.

Original languageEnglish
Pages (from-to)1940-1947
Number of pages8
JournalJournal of Engineering Science and Technology
Volume14
Issue number4
Publication statusPublished - 1 Jan 2019

Fingerprint

Parking
Information technology
Quality of service

Keywords

  • Book borrowing
  • Library services
  • Process chain-network
  • Service process
  • Sustainable campus
  • User interaction

ASJC Scopus subject areas

  • Engineering(all)

Cite this

Analysis of process chain network for book borrowing process. / Suwadi, Nur Afyfah; Jenal, Ruzzakiah.

In: Journal of Engineering Science and Technology, Vol. 14, No. 4, 01.01.2019, p. 1940-1947.

Research output: Contribution to journalArticle

@article{3683eccac10748528a9e3fdf31c6ca9d,
title = "Analysis of process chain network for book borrowing process",
abstract = "In today's fast-growing information technology, libraries should be parallel to the digital world in order to provide the best service to the users. Technology rapidly increases by time and many things become more challenging nowadays. However, the services available in the library are still in the traditional way, especially in book borrowings. Some people are easy with the old ways, but align with the current evolution; the changing in the way of borrowing book is relevant as if become more effective and efficient. Therefore, the study was conducted to analyse the book borrowing service in the library to improve the quality of services. User can get the benefit from the technology enhancement. The approach used in the study is a process chain-network technique. This technique will show the entity involved in the process. An analysis is done on traditional borrowing processes and then is followed by the new or proposed borrowing process. The outcome of the process is the book borrowing process become more efficient. In addition, the user also can prevent the parking problem when going to the library. The result of the analysis will be represented as a reference to form a framework for the development of book borrowing model. Thus, this analysis is important in further continuing the development of the book-borrowing model in order to be relevant to the current situation and to assist in the establishment of a sustainable campus.",
keywords = "Book borrowing, Library services, Process chain-network, Service process, Sustainable campus, User interaction",
author = "Suwadi, {Nur Afyfah} and Ruzzakiah Jenal",
year = "2019",
month = "1",
day = "1",
language = "English",
volume = "14",
pages = "1940--1947",
journal = "Journal of Engineering Science and Technology",
issn = "1823-4690",
publisher = "Taylor's University College",
number = "4",

}

TY - JOUR

T1 - Analysis of process chain network for book borrowing process

AU - Suwadi, Nur Afyfah

AU - Jenal, Ruzzakiah

PY - 2019/1/1

Y1 - 2019/1/1

N2 - In today's fast-growing information technology, libraries should be parallel to the digital world in order to provide the best service to the users. Technology rapidly increases by time and many things become more challenging nowadays. However, the services available in the library are still in the traditional way, especially in book borrowings. Some people are easy with the old ways, but align with the current evolution; the changing in the way of borrowing book is relevant as if become more effective and efficient. Therefore, the study was conducted to analyse the book borrowing service in the library to improve the quality of services. User can get the benefit from the technology enhancement. The approach used in the study is a process chain-network technique. This technique will show the entity involved in the process. An analysis is done on traditional borrowing processes and then is followed by the new or proposed borrowing process. The outcome of the process is the book borrowing process become more efficient. In addition, the user also can prevent the parking problem when going to the library. The result of the analysis will be represented as a reference to form a framework for the development of book borrowing model. Thus, this analysis is important in further continuing the development of the book-borrowing model in order to be relevant to the current situation and to assist in the establishment of a sustainable campus.

AB - In today's fast-growing information technology, libraries should be parallel to the digital world in order to provide the best service to the users. Technology rapidly increases by time and many things become more challenging nowadays. However, the services available in the library are still in the traditional way, especially in book borrowings. Some people are easy with the old ways, but align with the current evolution; the changing in the way of borrowing book is relevant as if become more effective and efficient. Therefore, the study was conducted to analyse the book borrowing service in the library to improve the quality of services. User can get the benefit from the technology enhancement. The approach used in the study is a process chain-network technique. This technique will show the entity involved in the process. An analysis is done on traditional borrowing processes and then is followed by the new or proposed borrowing process. The outcome of the process is the book borrowing process become more efficient. In addition, the user also can prevent the parking problem when going to the library. The result of the analysis will be represented as a reference to form a framework for the development of book borrowing model. Thus, this analysis is important in further continuing the development of the book-borrowing model in order to be relevant to the current situation and to assist in the establishment of a sustainable campus.

KW - Book borrowing

KW - Library services

KW - Process chain-network

KW - Service process

KW - Sustainable campus

KW - User interaction

UR - http://www.scopus.com/inward/record.url?scp=85073448597&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85073448597&partnerID=8YFLogxK

M3 - Article

AN - SCOPUS:85073448597

VL - 14

SP - 1940

EP - 1947

JO - Journal of Engineering Science and Technology

JF - Journal of Engineering Science and Technology

SN - 1823-4690

IS - 4

ER -