Analisis Hubungan Kemahiran dengan Kecekapan Teknik Firma Perkhidmatan di Malaysia

Noorasiah Sulaiman, Nursaliha Abd Ghafar

Research output: Contribution to journalArticle

Abstract

This study analyzes the relationship between skills and firms' technical efficciency in the services sector in Malaysia. Skills are categorized into six dimensions, namely effective communication skills; critical thinking skills and problem solving; teamwork skills; ethical and moral skills in the profession; entrepreneurial skills; and management skills. This study is based on 130 service firms obtained from field studies in 2014. The objective of the study is to analyze the relationship between skills and firm technical efficiency. This study uses stochastic frontier analysis (SFA) in measuring the firm's technical efficiency, while the structural equation model (SEM) uses the SmartPLS software in analyzing the relationship between skills and efficiency. The findings show that the level of technical efficiency of the service firm is relatively low. Furthermore, only the teamwork skills that positively influence the firm's level of efficiency, while ethical and moral skills in the profession and effective communication skills negatively affect level of efficiency in the sector studied.

Original languageEnglish
JournalJurnal Pengurusan
Volume55
Publication statusPublished - 1 Jan 2019

Fingerprint

Malaysia
Technical efficiency
Communication skills
Team work
Service firms
Field study
Entrepreneurial skills
Problem solving
Service sector
Management skills
Stochastic frontier analysis
Critical thinking
Structural equation model
Software

Keywords

  • Service firm
  • Skills
  • SmartPLS
  • Stochastic frontier analysis
  • Technical efficiency

ASJC Scopus subject areas

  • Business and International Management
  • Accounting
  • Business, Management and Accounting (miscellaneous)

Cite this

Analisis Hubungan Kemahiran dengan Kecekapan Teknik Firma Perkhidmatan di Malaysia. / Sulaiman, Noorasiah; Ghafar, Nursaliha Abd.

In: Jurnal Pengurusan, Vol. 55, 01.01.2019.

Research output: Contribution to journalArticle

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