An institutional logics perspective on IT impact sourcing

Case study of a developing country public-private partnership

Shahifol Arbi Ismail, Richard Heeks, Brian Nicholson, Aini Aman

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

IT impact sourcing (ITIS) is a socially-responsible business model and a growing phenomenon in developing countries, seeking to drive the benefits of IT outsourcing to marginalised groups. Inherent to many impact sourcing initiatives is a tension between social and commercial objectives, and this might be particularly apparent where the ITIS initiative is a public-private partnership (PPP); yet both ITIS and PPP are relatively little-researched in a developing country context. This paper uses qualitative field data from a Malaysian ITIS case study that was a public-private partnership, viewed through the lens of institutional logics and conflict management strategies. Analysis of three vignettes during the negotiation of the initiative shows that one partner always used a competitive approach to conflict management, something which led issues to remain unresolved and which led the partnership arrangement to steadily loosen. The outcome was always a domination of private logic over public logic. As a result, and lacking an overt advocate, the welfare goals of impact sourcing were somewhat sidelined. Our paper contributes by showing a) how institutional logics helps explain the outcome of development-oriented IT partnerships with hybrid goals, and b) how the framework of conflict management strategies helps explain the practice of institutional logics.

Original languageEnglish
Title of host publication24th European Conference on Information Systems, ECIS 2016
PublisherAssociation for Information Systems
Publication statusPublished - 2016
Externally publishedYes
Event24th European Conference on Information Systems, ECIS 2016 - Istanbul, Turkey
Duration: 12 Jun 201615 Jun 2016

Other

Other24th European Conference on Information Systems, ECIS 2016
CountryTurkey
CityIstanbul
Period12/6/1615/6/16

Fingerprint

Developing countries
Outsourcing
Lenses
Industry

Keywords

  • Conflict management
  • Developing countries
  • Institutional logics
  • IT impact sourcing
  • Public-private partnership

ASJC Scopus subject areas

  • Information Systems

Cite this

Ismail, S. A., Heeks, R., Nicholson, B., & Aman, A. (2016). An institutional logics perspective on IT impact sourcing: Case study of a developing country public-private partnership. In 24th European Conference on Information Systems, ECIS 2016 Association for Information Systems.

An institutional logics perspective on IT impact sourcing : Case study of a developing country public-private partnership. / Ismail, Shahifol Arbi; Heeks, Richard; Nicholson, Brian; Aman, Aini.

24th European Conference on Information Systems, ECIS 2016. Association for Information Systems, 2016.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Ismail, SA, Heeks, R, Nicholson, B & Aman, A 2016, An institutional logics perspective on IT impact sourcing: Case study of a developing country public-private partnership. in 24th European Conference on Information Systems, ECIS 2016. Association for Information Systems, 24th European Conference on Information Systems, ECIS 2016, Istanbul, Turkey, 12/6/16.
Ismail SA, Heeks R, Nicholson B, Aman A. An institutional logics perspective on IT impact sourcing: Case study of a developing country public-private partnership. In 24th European Conference on Information Systems, ECIS 2016. Association for Information Systems. 2016
Ismail, Shahifol Arbi ; Heeks, Richard ; Nicholson, Brian ; Aman, Aini. / An institutional logics perspective on IT impact sourcing : Case study of a developing country public-private partnership. 24th European Conference on Information Systems, ECIS 2016. Association for Information Systems, 2016.
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