Abstract

The quality of teaching and learning for undergraduate and graduate programmes at Universiti Kebangsaan Malaysia (UKM) has been assured through the ISO Quality Management System under separate scopes. To date, both programmes have undergone several continual improvements since their certification to ISO 9001:2000. In year 2009, in-line with the requirements of the International Organisation for Standardisation (ISO) which makes it mandatory for all organisations to shift to ISO 9001:2008, the merger of the QMS for the undergraduate and graduate programmes was proposed and implemented. The merger was expected to benefit UKM as it will optimize the utilization of human resources and finance. A year after the implementation, a study was conducted to assess the awareness and acceptance of staffs on the QMS, apart from assessing the effectiveness of the merger. The study was carried out using questionnaires with a Likert scale rating. The questionnaires were distributed to all faculties and four categories of staffs were identified as respondents namely academicians with administrative posts, academicians without administrative posts, administrative staffs and support staffs. Results of this study indicated that all categories of staffs particularly the support staffs concurred that the merger provides positive implications to time management and documentation. Besides, commands and procedures on ISO have become more effective. Results from this study will be used as inputs for further improvement to UKM's quality management system.

Original languageEnglish
Pages (from-to)1682-1689
Number of pages8
JournalJournal of Applied Sciences Research
Volume8
Issue number3
Publication statusPublished - Mar 2012

Fingerprint

merger
certification
graduate
staff
management
quality management
Malaysia
time management
questionnaire
rating scale
human resources
documentation
finance
acceptance
utilization
Teaching
learning

ASJC Scopus subject areas

  • General

Cite this

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abstract = "The quality of teaching and learning for undergraduate and graduate programmes at Universiti Kebangsaan Malaysia (UKM) has been assured through the ISO Quality Management System under separate scopes. To date, both programmes have undergone several continual improvements since their certification to ISO 9001:2000. In year 2009, in-line with the requirements of the International Organisation for Standardisation (ISO) which makes it mandatory for all organisations to shift to ISO 9001:2008, the merger of the QMS for the undergraduate and graduate programmes was proposed and implemented. The merger was expected to benefit UKM as it will optimize the utilization of human resources and finance. A year after the implementation, a study was conducted to assess the awareness and acceptance of staffs on the QMS, apart from assessing the effectiveness of the merger. The study was carried out using questionnaires with a Likert scale rating. The questionnaires were distributed to all faculties and four categories of staffs were identified as respondents namely academicians with administrative posts, academicians without administrative posts, administrative staffs and support staffs. Results of this study indicated that all categories of staffs particularly the support staffs concurred that the merger provides positive implications to time management and documentation. Besides, commands and procedures on ISO have become more effective. Results from this study will be used as inputs for further improvement to UKM's quality management system.",
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