An adoption model of electronic government services in Malaysia: Electronic labor exchange (ELX)

Zulridah Mohd Noor, Hasmiah Kasimin, Aini Aman, Noraidah Sahari @ Ashaari

Research output: Contribution to journalArticle

6 Citations (Scopus)

Abstract

This paper examines factors influencing adoption of electronic government services among end-users of Electronic Labor Exchange (ELX) in Malaysia. The objective of the paper is to understand how end-users perceivede-Government as a primary government interaction channel and the factors that affect their level of usage. The proposed adoption model integrates a number of measurement criteria such as, system quality, information quality, security, efficiency, satisfaction, usage and system's benefits adapted from previous studies. To gauge the relationships between these constructs, several statistical analysis techniques such as factor analyses and Structural Equation Modeling (SEM) were conducted. The study finds that both information quality and efficiency positively affect satisfaction; security positively affects usage; and both usage and satisfaction positively affect benefits. However, the results of the study reject the hypotheses that the other two service quality components namely usability and functionality, and security positively affect satisfaction. The results also reject the hypotheses that service quality (efficiency, functionalty, and usability), information quality and satisfaction influence usage. The results implied the urgent need to improve eGovernment services in terms of functionality, usability, security in order to improve end-users 'satisfaction, usage and long-term loyalty to the system.

Original languageEnglish
Pages (from-to)87-97
Number of pages11
JournalJurnal Pengurusan
Volume33
Publication statusPublished - Dec 2011

Fingerprint

Electronic government
Government services
Malaysia
Labor
Information quality
End users
Usability
Factors
Service quality
Functionality
Government
Structural equation modeling
System quality
Quality information
Influencing factors
Loyalty
Statistical analysis
Interaction
User satisfaction
Information efficiency

ASJC Scopus subject areas

  • Business, Management and Accounting (miscellaneous)
  • Accounting
  • Business and International Management

Cite this

An adoption model of electronic government services in Malaysia : Electronic labor exchange (ELX). / Noor, Zulridah Mohd; Kasimin, Hasmiah; Aman, Aini; Sahari @ Ashaari, Noraidah.

In: Jurnal Pengurusan, Vol. 33, 12.2011, p. 87-97.

Research output: Contribution to journalArticle

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