Advance mathematical model to study and analyse the effects of total quality management (TQM) and operational flexibility on hospital performance

Main Naser Fady Alolayyan, Khairul Anuar Mohd Ali, Fazli Idris, Ahmmed Saadi Ibrehem

Research output: Contribution to journalArticle

22 Citations (Scopus)

Abstract

Total quality management (TQM) and operational flexibility are powerful and evolving management tools that are being implemented in many organisations worldwide, particularly in healthcare services. However, such implementation is yet to be seen in developing nations, particularly in health care. In an attempted response to such a gap, this paper provides a literature review on the principles and scope of TQM and operational flexibility in the healthcare industry and proposes a mathematical model, employing artificial neural networks, to study and analyse the implementation of TQM and operational flexibility dimensions towards improving hospital performance and reducing costs and medical errors. This study is the first of its kind in the field. The results yielded a very high degree of accuracy (more than 99.2%) in relating TQM variables and operational flexibility dimensions (inputs) to hospital performance (output), implying a highly accurate and strong model that can exactly determine the weaknesses in a hospitals performance and can define and pinpoint poor application of TQM and operations flexibility, particularly upon the development of system identification for this model.

Original languageEnglish
Pages (from-to)1371-1393
Number of pages23
JournalTotal Quality Management and Business Excellence
Volume22
Issue number12
Publication statusPublished - Dec 2011

Fingerprint

Total quality management
Mathematical model
Operational flexibility
Hospital performance
Healthcare
Health care services
Developing nations
Artificial neural network
Management tools
Literature review
Industry
Costs
Medical errors
System identification

Keywords

  • Ann
  • Hospital performance
  • Mathematical model
  • Operational flexibility
  • Total quality management

ASJC Scopus subject areas

  • Business, Management and Accounting(all)

Cite this

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AU - Ibrehem, Ahmmed Saadi

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