A usability-based framework for electronic government systems development

Hafizah Yahya, Rozilawati Razali

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

In the era of globalisation, governments around the world strive to provide the best electronic Government (e- Government) systems to their people. Although the performance of e-Government systems is improving over time, their usability is still unacceptable. One of the reasons of this phenomenon is that most e-Government systems were developed without incorporating usability concerns during the development process. This study was therefore intended to identify the necessary contributing factors that should be considered during development process for ensuring the usability of e- Government systems. Based on the identified factors, the study proposed a usability-based framework for e-Government systems development that comprises three aspects: environment, system development process and product quality attributes. The framework was formulated by combining qualitative data from both theoretical and empirical work. The former involves reviews of previous usability models and standards namely Quality in Use Integrated Measurement (QUIM), Quality of Sustainable e-Government Development (QSeD), Usability Maturity of Open Source-Model (OSUMM) and International Organization for Standardization (ISO 9241-11). On the other hand, the latter was carried out by interviewing fourteen practitioners who were involved in e-Government systems development. The collected data were analysed by using content analysis. The proposed framework was then validated through reviews by two experienced domain experts. The framework acts as a guideline for government agencies to ensure the usability of e-Government systems that they develop.

Original languageEnglish
Pages (from-to)9414-9423
Number of pages10
JournalARPN Journal of Engineering and Applied Sciences
Volume10
Issue number20
Publication statusPublished - 2015

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Standardization

Keywords

  • E-government
  • System development quality
  • Usability

ASJC Scopus subject areas

  • Engineering(all)

Cite this

A usability-based framework for electronic government systems development. / Yahya, Hafizah; Razali, Rozilawati.

In: ARPN Journal of Engineering and Applied Sciences, Vol. 10, No. 20, 2015, p. 9414-9423.

Research output: Contribution to journalArticle

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