A satisfaction survey of high-rise residential management in Malaysia: Sustainable indicators

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

Living in a residential high-rise is now becoming a lifestyle trend among the urban professional community in Malaysia. As opposed to a landed property, in a residential high-rise, residents must set up a Management Corporation (MC) to regulate and manage all the amenities provided by the developer, as stipulated in the Strata Title Act of 1985. To a certain extent, the idea seems to work successfully for a few years after the housing schemes are granted with the final title. However, as time goes by and management becomes more ineffective, a gap grows between the residents and the council members of the MC, which is made up of a select group of residents. This research focuses on the indicators for sustainable facility management. We used residents' satisfaction levels as the primary measurement criteria used to identify and measure the gap between the residents and the Management Corporation, and we analysed our data using ANOVA and MANOVA. Further analysis is conducted using the Bonferonni test to determine differences among groups of respondents. The findings of this research revealed that there were significant differences in terms of satisfaction between the Management Corporation and the residents, as the Management Corporation reported a higher level of satisfaction compared to the residents in every criterion.

Original languageEnglish
Title of host publicationWIT Transactions on Ecology and the Environment
Pages643-652
Number of pages10
Volume120
DOIs
Publication statusPublished - 2009
Event4th International Conference on Sustainable Development and Planning, Sustainable Development 2009 -
Duration: 13 May 200915 May 2009

Other

Other4th International Conference on Sustainable Development and Planning, Sustainable Development 2009
Period13/5/0915/5/09

Fingerprint

amenity
indicator
lifestyle
analysis
test
trend

Keywords

  • Facility
  • Residential high-rise
  • Satisfaction
  • Sustainable indicators

ASJC Scopus subject areas

  • Environmental Science(all)

Cite this

A satisfaction survey of high-rise residential management in Malaysia : Sustainable indicators. / Che Ani, Adi Irfan; Jamil, Maslina; Mohd. Zain, Muhammad Fauzi; Mohd. Nor, Muhammad Farihan Irfan; Mohd Tawil, Norngainy.

WIT Transactions on Ecology and the Environment. Vol. 120 2009. p. 643-652.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Che Ani, AI, Jamil, M, Mohd. Zain, MF, Mohd. Nor, MFI & Mohd Tawil, N 2009, A satisfaction survey of high-rise residential management in Malaysia: Sustainable indicators. in WIT Transactions on Ecology and the Environment. vol. 120, pp. 643-652, 4th International Conference on Sustainable Development and Planning, Sustainable Development 2009, 13/5/09. https://doi.org/10.2495/SDP090602
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