A perception on the effectiveness of undergraduate and graduate programmes management through an ISO certification scope merger

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

In-line with the requirements of the International Organisation for Standardisation (ISO) that mandated the shift to ISO 9001:2008, a merger of the ISO QMS for undergraduate and graduate programmes was implemented at the Universiti Kebangsaan Malaysia (UKM) in 2009. The merger is expected to benefit UKM as it will optimise utilisation of resources. A year later, a study was conducted to assess staffs' awareness and acceptance of the QMS and to assess the effectiveness of the merger. The study was carried out using questionnaires with a Likert scale rating. The questionnaires were distributed to all faculties and four categories of staffs were identified as respondents namely academicians with administrative posts, academicians without administrative posts, administrative staffs and support staffs. Results of this preliminary study indicated that all categories of staffs particularly the support staffs concurred that the merger provides positive implications to time management and documentation. Besides, commands and procedures on ISO have become more effective. Results from this study will be used as inputs for further improvement to UKM's quality management system.

Original languageEnglish
Title of host publicationProcedia - Social and Behavioral Sciences
Pages551-559
Number of pages9
Volume18
DOIs
Publication statusPublished - 2011
EventKongres Pengajaran dan Pembelajaran UKM, 2010 - Tanjung Keling, Melaka, Malaysia
Duration: 13 Dec 201015 Dec 2010

Other

OtherKongres Pengajaran dan Pembelajaran UKM, 2010
CountryMalaysia
CityTanjung Keling, Melaka
Period13/12/1015/12/10

Fingerprint

Certification
merger
certification
Malaysia
graduate
staff
management
Time Management
Documentation
Organizations
time management
questionnaire
quality management
rating scale
documentation
Surveys and Questionnaires
acceptance
utilization
resources

Keywords

  • ISO scope merger
  • ISO9001 :2008
  • Quality management system
  • Undergraduate and graduate programmes

ASJC Scopus subject areas

  • Social Sciences(all)
  • Psychology(all)

Cite this

A perception on the effectiveness of undergraduate and graduate programmes management through an ISO certification scope merger. / Daud, Sity; Abd. Wahab, Dzuraidah; Sidik @ Mat Sidek, Roziah; Muslim, Nazri; Mujani, Wan Kamal; Ibrahie, Kamarulzaman; Suradif, Nur Riza.

Procedia - Social and Behavioral Sciences. Vol. 18 2011. p. 551-559.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Daud, S, Abd. Wahab, D, Sidik @ Mat Sidek, R, Muslim, N, Mujani, WK, Ibrahie, K & Suradif, NR 2011, A perception on the effectiveness of undergraduate and graduate programmes management through an ISO certification scope merger. in Procedia - Social and Behavioral Sciences. vol. 18, pp. 551-559, Kongres Pengajaran dan Pembelajaran UKM, 2010, Tanjung Keling, Melaka, Malaysia, 13/12/10. https://doi.org/10.1016/j.sbspro.2011.05.081
@inproceedings{e11def6ac05e49d09132a1ac5254ddcd,
title = "A perception on the effectiveness of undergraduate and graduate programmes management through an ISO certification scope merger",
abstract = "In-line with the requirements of the International Organisation for Standardisation (ISO) that mandated the shift to ISO 9001:2008, a merger of the ISO QMS for undergraduate and graduate programmes was implemented at the Universiti Kebangsaan Malaysia (UKM) in 2009. The merger is expected to benefit UKM as it will optimise utilisation of resources. A year later, a study was conducted to assess staffs' awareness and acceptance of the QMS and to assess the effectiveness of the merger. The study was carried out using questionnaires with a Likert scale rating. The questionnaires were distributed to all faculties and four categories of staffs were identified as respondents namely academicians with administrative posts, academicians without administrative posts, administrative staffs and support staffs. Results of this preliminary study indicated that all categories of staffs particularly the support staffs concurred that the merger provides positive implications to time management and documentation. Besides, commands and procedures on ISO have become more effective. Results from this study will be used as inputs for further improvement to UKM's quality management system.",
keywords = "ISO scope merger, ISO9001 :2008, Quality management system, Undergraduate and graduate programmes",
author = "Sity Daud and {Abd. Wahab}, Dzuraidah and {Sidik @ Mat Sidek}, Roziah and Nazri Muslim and Mujani, {Wan Kamal} and Kamarulzaman Ibrahie and Suradif, {Nur Riza}",
year = "2011",
doi = "10.1016/j.sbspro.2011.05.081",
language = "English",
volume = "18",
pages = "551--559",
booktitle = "Procedia - Social and Behavioral Sciences",

}

TY - GEN

T1 - A perception on the effectiveness of undergraduate and graduate programmes management through an ISO certification scope merger

AU - Daud, Sity

AU - Abd. Wahab, Dzuraidah

AU - Sidik @ Mat Sidek, Roziah

AU - Muslim, Nazri

AU - Mujani, Wan Kamal

AU - Ibrahie, Kamarulzaman

AU - Suradif, Nur Riza

PY - 2011

Y1 - 2011

N2 - In-line with the requirements of the International Organisation for Standardisation (ISO) that mandated the shift to ISO 9001:2008, a merger of the ISO QMS for undergraduate and graduate programmes was implemented at the Universiti Kebangsaan Malaysia (UKM) in 2009. The merger is expected to benefit UKM as it will optimise utilisation of resources. A year later, a study was conducted to assess staffs' awareness and acceptance of the QMS and to assess the effectiveness of the merger. The study was carried out using questionnaires with a Likert scale rating. The questionnaires were distributed to all faculties and four categories of staffs were identified as respondents namely academicians with administrative posts, academicians without administrative posts, administrative staffs and support staffs. Results of this preliminary study indicated that all categories of staffs particularly the support staffs concurred that the merger provides positive implications to time management and documentation. Besides, commands and procedures on ISO have become more effective. Results from this study will be used as inputs for further improvement to UKM's quality management system.

AB - In-line with the requirements of the International Organisation for Standardisation (ISO) that mandated the shift to ISO 9001:2008, a merger of the ISO QMS for undergraduate and graduate programmes was implemented at the Universiti Kebangsaan Malaysia (UKM) in 2009. The merger is expected to benefit UKM as it will optimise utilisation of resources. A year later, a study was conducted to assess staffs' awareness and acceptance of the QMS and to assess the effectiveness of the merger. The study was carried out using questionnaires with a Likert scale rating. The questionnaires were distributed to all faculties and four categories of staffs were identified as respondents namely academicians with administrative posts, academicians without administrative posts, administrative staffs and support staffs. Results of this preliminary study indicated that all categories of staffs particularly the support staffs concurred that the merger provides positive implications to time management and documentation. Besides, commands and procedures on ISO have become more effective. Results from this study will be used as inputs for further improvement to UKM's quality management system.

KW - ISO scope merger

KW - ISO9001 :2008

KW - Quality management system

KW - Undergraduate and graduate programmes

UR - http://www.scopus.com/inward/record.url?scp=80052109687&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=80052109687&partnerID=8YFLogxK

U2 - 10.1016/j.sbspro.2011.05.081

DO - 10.1016/j.sbspro.2011.05.081

M3 - Conference contribution

AN - SCOPUS:80052109687

VL - 18

SP - 551

EP - 559

BT - Procedia - Social and Behavioral Sciences

ER -