A linear structural modelling of Total Quality Management practices in manufacturing companies in Malaysia

Research output: Contribution to journalArticle

17 Citations (Scopus)

Abstract

This paper discusses and reviews total quality management (TQM) practices in the public listed manufacturing companies in Malaysia. It also investigates the relationship between TQM practices, customer satisfaction, competitive advantage and the bottom line financial performance using a linear structural equation modelling. The findings indicate that training and top management commitment play very important roles in TQM implementations. In addition, rivalry (competition) is a significant element in gaining and sustaining competitive advantage of the manufacturing companies in Malaysia. The results also show that product quality, product features and timely delivery are very crucial in promoting customer satisfaction.

Original languageEnglish
Pages (from-to)561-573
Number of pages13
JournalTotal Quality Management
Volume12
Issue number5
DOIs
Publication statusPublished - 2001

Fingerprint

Total quality management
Structural modeling
Malaysia
Quality management practices
Manufacturing companies
Customer satisfaction
Competitive advantage
Top management
Management commitment
Structural equation modeling
Training management
Rivalry
Financial performance
Product quality

ASJC Scopus subject areas

  • Business, Management and Accounting(all)

Cite this

A linear structural modelling of Total Quality Management practices in manufacturing companies in Malaysia. / Agus, Arawati.

In: Total Quality Management, Vol. 12, No. 5, 2001, p. 561-573.

Research output: Contribution to journalArticle

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