A framework for knowledge sharing in ERP system usage in small and medium enterprises: A preliminary review

Mohammad Bany Baker, Zawiyah Mohammad Yusof

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Enterprise resource planning (ERP) system, a comprehensive integrated system, has been increasingly utilised in majority of organisations. Its success is noted in some organisations while in others, its failure is a topic for discussion. It is thus important to examine the way ERP system used in the context of organisations. Hence, knowledge sharing is key factor for success of ERP system usage. In this study, a framework of knowledge sharing for ERP system users in small and medium-sized enterprises (SMEs) is proposed. A thorough review of literature stresses on the factors that contribute to successful knowledge sharing. These are organisational, social capital, individual and IT-related factors. On the basis of such a review, the study's conceptual model was proposed comprising of four main constructs, which are organisational, social capital, individual and technological factors. It is recommended that future studies should conduct on the validity of the proposed conceptual model.

Original languageEnglish
Pages (from-to)387-398
Number of pages12
JournalInternational Journal of Business Information Systems
Volume24
Issue number3
DOIs
Publication statusPublished - 2017

Fingerprint

Enterprise resource planning
Industry
Factors
Knowledge sharing
Small and medium-sized enterprises
Enterprise resource planning systems
Social capital
Conceptual model

Keywords

  • Enterprise resource planning
  • ERP
  • Individual
  • Knowledge sharing
  • Organisational
  • Small and medium-sized enterprises
  • SMEs
  • Social capital
  • System
  • Technological factors

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems and Management
  • Management of Technology and Innovation

Cite this

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abstract = "Enterprise resource planning (ERP) system, a comprehensive integrated system, has been increasingly utilised in majority of organisations. Its success is noted in some organisations while in others, its failure is a topic for discussion. It is thus important to examine the way ERP system used in the context of organisations. Hence, knowledge sharing is key factor for success of ERP system usage. In this study, a framework of knowledge sharing for ERP system users in small and medium-sized enterprises (SMEs) is proposed. A thorough review of literature stresses on the factors that contribute to successful knowledge sharing. These are organisational, social capital, individual and IT-related factors. On the basis of such a review, the study's conceptual model was proposed comprising of four main constructs, which are organisational, social capital, individual and technological factors. It is recommended that future studies should conduct on the validity of the proposed conceptual model.",
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