A Diagnostic Approach to Performance Management: The Case of the Performance Management and Delivery Unit of Malaysia

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

Previous performance management reforms in Malaysia reflected contemporary administrative reforms in the public services of developed countries. They applied across the public service with the view to modernizing public administration and improving public service delivery. The latest performance management reform in Malaysia, under the umbrella of the government transformation program (GTP), takes on a diagnostic or problem-solving approach to service delivery reform. This article uses a case study methodology to assess the implementation of the performance management system under the GTP.

Original languageEnglish
Pages (from-to)970-979
Number of pages10
JournalInternational Journal of Public Administration
Volume37
Issue number13
DOIs
Publication statusPublished - 15 Nov 2014

Fingerprint

Malaysia
diagnostic
public service
reform
management
performance
public administration
Diagnostics
Performance management
methodology
Public services
Government
Problem solving
Performance management systems
Administrative reform
Public Administration
Developed countries
Public service delivery
Methodology
Service delivery

Keywords

  • institutional approach
  • performance management
  • performance management and delivery unit
  • public policy
  • public sector

ASJC Scopus subject areas

  • Public Administration
  • Business and International Management

Cite this

@article{b46741fa51334441a19541df48ef0d8e,
title = "A Diagnostic Approach to Performance Management: The Case of the Performance Management and Delivery Unit of Malaysia",
abstract = "Previous performance management reforms in Malaysia reflected contemporary administrative reforms in the public services of developed countries. They applied across the public service with the view to modernizing public administration and improving public service delivery. The latest performance management reform in Malaysia, under the umbrella of the government transformation program (GTP), takes on a diagnostic or problem-solving approach to service delivery reform. This article uses a case study methodology to assess the implementation of the performance management system under the GTP.",
keywords = "institutional approach, performance management, performance management and delivery unit, public policy, public sector",
author = "Xavier, {John Antony}",
year = "2014",
month = "11",
day = "15",
doi = "10.1080/01900692.2014.944991",
language = "English",
volume = "37",
pages = "970--979",
journal = "International Journal of Public Administration",
issn = "0190-0692",
publisher = "Taylor and Francis Ltd.",
number = "13",

}

TY - JOUR

T1 - A Diagnostic Approach to Performance Management

T2 - The Case of the Performance Management and Delivery Unit of Malaysia

AU - Xavier, John Antony

PY - 2014/11/15

Y1 - 2014/11/15

N2 - Previous performance management reforms in Malaysia reflected contemporary administrative reforms in the public services of developed countries. They applied across the public service with the view to modernizing public administration and improving public service delivery. The latest performance management reform in Malaysia, under the umbrella of the government transformation program (GTP), takes on a diagnostic or problem-solving approach to service delivery reform. This article uses a case study methodology to assess the implementation of the performance management system under the GTP.

AB - Previous performance management reforms in Malaysia reflected contemporary administrative reforms in the public services of developed countries. They applied across the public service with the view to modernizing public administration and improving public service delivery. The latest performance management reform in Malaysia, under the umbrella of the government transformation program (GTP), takes on a diagnostic or problem-solving approach to service delivery reform. This article uses a case study methodology to assess the implementation of the performance management system under the GTP.

KW - institutional approach

KW - performance management

KW - performance management and delivery unit

KW - public policy

KW - public sector

UR - http://www.scopus.com/inward/record.url?scp=84911974166&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84911974166&partnerID=8YFLogxK

U2 - 10.1080/01900692.2014.944991

DO - 10.1080/01900692.2014.944991

M3 - Article

AN - SCOPUS:84911974166

VL - 37

SP - 970

EP - 979

JO - International Journal of Public Administration

JF - International Journal of Public Administration

SN - 0190-0692

IS - 13

ER -