A design of business-technology alignment consulting framework

Kecheng Liu, Lily Sun, Dian Indrayani Ambari, Vaughan Michell, Sam Chong

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Citations (Scopus)

Abstract

Current work on applying scientific methods to capture the cultural values as requirements for business-IT alignment has been scarce, even though organisations acknowledge its significant impact. This paper introduces a Business-Technology Alignment Consulting Framework that adopts an Organisational Semiotics approach to capture cultural values from both formal norms and informal hidden social norms that can significantly impact the actual vs perceived alignment. A set of techniques in the framework are described for its use in conducting consulting analysis. Business Service Analysis is the core analysis that provides the holistic structure of the business services. Business Service Valuation calculates the service cultural values to complement the Business Service Analysis. Business Service Norms Analysis captures the business norms that govern the business service. A case study example is used to illustrate the analysis templates to holistically represent the business services. The significance of the consulting framework and future work are also discussed.

Original languageEnglish
Title of host publicationLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Pages422-435
Number of pages14
Volume6741 LNCS
DOIs
Publication statusPublished - 2011
Externally publishedYes
Event23rd International Conference on Advanced Information Systems Engineering, CAiSE 2011 - London
Duration: 20 Jun 201124 Jun 2011

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume6741 LNCS
ISSN (Print)03029743
ISSN (Electronic)16113349

Other

Other23rd International Conference on Advanced Information Systems Engineering, CAiSE 2011
CityLondon
Period20/6/1124/6/11

Fingerprint

Alignment
Industry
Norm
Framework
Business
Design
Social Norms
Core analysis
Semiotics
Valuation
Template
Complement
Calculate
Requirements

Keywords

  • business-technology alignment
  • consulting framework
  • consulting requirements analysis
  • norm analysis
  • socio-technical approach

ASJC Scopus subject areas

  • Computer Science(all)
  • Theoretical Computer Science

Cite this

Liu, K., Sun, L., Ambari, D. I., Michell, V., & Chong, S. (2011). A design of business-technology alignment consulting framework. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 6741 LNCS, pp. 422-435). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 6741 LNCS). https://doi.org/10.1007/978-3-642-21640-4_32

A design of business-technology alignment consulting framework. / Liu, Kecheng; Sun, Lily; Ambari, Dian Indrayani; Michell, Vaughan; Chong, Sam.

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). Vol. 6741 LNCS 2011. p. 422-435 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 6741 LNCS).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Liu, K, Sun, L, Ambari, DI, Michell, V & Chong, S 2011, A design of business-technology alignment consulting framework. in Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). vol. 6741 LNCS, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 6741 LNCS, pp. 422-435, 23rd International Conference on Advanced Information Systems Engineering, CAiSE 2011, London, 20/6/11. https://doi.org/10.1007/978-3-642-21640-4_32
Liu K, Sun L, Ambari DI, Michell V, Chong S. A design of business-technology alignment consulting framework. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). Vol. 6741 LNCS. 2011. p. 422-435. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-642-21640-4_32
Liu, Kecheng ; Sun, Lily ; Ambari, Dian Indrayani ; Michell, Vaughan ; Chong, Sam. / A design of business-technology alignment consulting framework. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). Vol. 6741 LNCS 2011. pp. 422-435 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).
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