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Fingerprint Dive into the research topics where Ruzzakiah Jenal is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

  • 6 Similar Profiles
Small and Medium-sized Enterprises Mathematics
Goal Programming Mathematics
Customer satisfaction Engineering & Materials Science
Communication Engineering & Materials Science
Industry Engineering & Materials Science
Schedule Mathematics
Innovation Engineering & Materials Science
Acceptance Sampling Mathematics

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Research Output 2009 2019

  • 32 Citations
  • 3 h-Index
  • 13 Article
  • 4 Conference contribution

Analysis of process chain network for book borrowing process

Suwadi, N. A. & Jenal, R., 1 Jan 2019, In : Journal of Engineering Science and Technology. 14, 4, p. 1940-1947 8 p.

Research output: Contribution to journalArticle

Information technology
Quality of service
1 Citation (Scopus)

Determinant factors of customer satisfaction for e-hailing service: A preliminary study

Mohd Idros, N. A. N., Mohamed, H. & Jenal, R., 1 Jan 2019, Recent Trends in Data Science and Soft Computing - Proceedings of the 3rd International Conference of Reliable Information and Communication Technology IRICT 2018. Mohammed, F., Saeed, F., Gazem, N. & Busalim, A. (eds.). Springer Verlag, p. 803-811 9 p. (Advances in Intelligent Systems and Computing; vol. 843).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Customer satisfaction
Information systems
Video conferencing
Customer Satisfaction
Customer satisfaction
Application programs
1 Citation (Scopus)
Diffusion of Innovation
communication (human)