• 524 Citations
  • 10 h-Index
1991 …2019
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Fingerprint Dive into the research topics where Arawati Agus is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

  • 5 Similar Profiles
Manufacturing companies Business & Economics
Malaysia Business & Economics
Total quality management Business & Economics
Customer satisfaction Business & Economics
Empirical study Business & Economics
Service sector Business & Economics
Public services Business & Economics
Financial performance Business & Economics

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Research Output 1991 2019

  • 524 Citations
  • 10 h-Index
  • 14 Article
  • 1 Chapter
  • 1 Conference contribution
Customer satisfaction
Quality of service
Service quality
Customer loyalty

The influence of perceived service quality towards customer satisfaction and Loyalty in Airasia self check-in system

Yusra & Agus, A., 1 Jan 2018, In : Journal of Social Sciences Research. 2018, Special Issue 2, p. 766-775 10 p.

Research output: Contribution to journalArticle

Perceived service quality
Customer satisfaction
104 Citations (Scopus)
Lean production
Product quality
Manufacturing companies
Business performance
63 Citations (Scopus)

Enhancing production performance and customer performance through Total Quality Management (TQM): Strategies for competitive advantage

Agus, A. & Hassan, Z., 2011, Procedia - Social and Behavioral Sciences. Vol. 24. p. 1650-1662 13 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Total Quality Management
quality assurance
Supply chain management
Information sharing
Supplier performance
Business knowledge